Terms and Conditions

Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use JKG Organic Limited Online Store. The below terms and conditions (“the Conditions”) and the Terms of Use apply to your use of this JKG Organic Limited Shop Online Store and to any purchases you make through JKG Organic LTD Shop Online Store.
In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and JKG Organic Limited (“JKG Organic Limited”, “we” or “us”), whose registered office is at Orpington, Kent, United Kingdom. Please address any complaints, queries or correspondence regarding these conditions or JKG Organic Limited Shop Online Store, to the contacts as listed in our contact page.  This site is operated by JKG Organic Limited (registered number , 11099876) from its registered address at Orpington, Kent, UK.

Purchasing JKG Organic Products
Eligibility to order criteria:  You may only purchase products from JKG Organic Limited Online Store:

  • Available for sale and details of which appear on JKG Organic Limited Online Store;

  • For delivery to England, Wales, Scotland and Northern Ireland (Excluding PO box addresses) and

  • For personal use, either by yourself or by your intended recipient(s) of the products. JKG Organic reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by JKG Organic Limited.

Details of the products available for purchase (including their price) are set out on JKG Organic Limited Online Store. JKG Organic Limited takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our online store are correct at the time when the relevant information is placed onto our online store. Although every effort is made to keep JKG Organic Limited Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect price.


Ordering Products:

  • Once you have selected the products you wish to order, navigated through the checkout process and clicked on the ‘Submit Order’ button on the cart page.

  • Once you have clicked on the ‘Submit Order’ button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.

  • JKG Organic Limited will e-mail you to confirm your product order has been received.

  • JKG Organic Limited will e-mail you again to confirm that the products you have ordered are being shipped to you.

  • We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and JKG Organic Limited only upon those products being shipped to you, as detailed in the dispatch confirmation e-mail.

  • JKG Organic Limited may refuse or be unable to process your order if:
    The product you ordered is discontinued or no longer available.
    Your credit card does not give authorisation for the payment of the purchase price
    You do not meet the eligibility to order criteria set out above.
    You want to ship to a freight forwarding company address for example Self Storage, Address Pal and Storage Wizard as they are unable to accept delivery.
    JKG Organic Limited will not be liable to you for any loss or damage directly or indirectly resulting from such refusal or inability to process your order. 

Cancellations, Returns and Refunds – UK Online Orders

At JKG Organic Limited, we want you to shop with confidence. We take care when preparing and packaging our handmade skincare and haircare products.

1. Your Right to Cancel

If you purchase products online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to the exceptions explained below.

To cancel, email jkgorganiclimited@gmail.com with a clear statement that you wish to cancel your order. Please include your order number where possible.

Once you have informed us of your cancellation, you must send the eligible products back within 14 days.

2. Skincare, Haircare and Hygiene

For health and hygiene reasons, certain products supplied sealed for health protection or hygiene purposes cannot be returned under the change-of-mind cancellation right once their protective seal has been broken after delivery.

This exception applies only where the product meets the applicable legal requirements.

Your statutory rights remain unaffected if a product is faulty, damaged or not as described.

3. Return Postage

For eligible change-of-mind returns, customers are responsible for the direct cost of returning products to JKG Organic Limited.

Where products are faulty, damaged, incorrectly supplied or not as described, JKG Organic Limited will cover reasonable return postage costs or arrange collection where appropriate.

Please contact us for return instructions and the correct return address.

We recommend retaining proof of postage.

4. Refunds

For an eligible cancellation, we will refund the price paid for the returned products.

When you cancel an entire eligible order, we will also refund the cost of our standard delivery service. Additional charges for an upgraded delivery service are not refundable beyond the standard delivery amount.

Refunds will be processed without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Refunds will normally be issued using the original payment method.

5. Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect product, please contact us at jkgorganiclimited@gmail.com.

We will assess the issue and provide an appropriate refund, replacement or other remedy in accordance with your statutory consumer rights.

Nothing in this policy limits your rights under the Consumer Rights Act 2015.

6. Exchanges

If you would like to exchange an eligible product, please contact us. Exchanges are subject to product availability and the applicable consumer rights.

7. Contact Details

JKG Organic Limited
64 Deptford High Street
London SE8 4RT
Email: jkgorganiclimited@gmail.com

Optional Cancellation Form

You may use the following form to notify us of cancellation, but you are not required to do so.

To: JKG Organic Limited – jkgorganiclimited@gmail.com

I hereby give notice that I wish to cancel my contract for the purchase of:

Products: ____________________

Order number: ____________________

Date ordered: ____________________

Date received: ____________________

Customer name: ____________________

Customer address: ____________________

Date: ____________________